Summary
This platform provides real-time guidance for contact centers, utilizing AI to assist agents in delivering effective communication during calls. It offers features such as real-time coaching, automated note-taking, and quality assurance tools, aimed at enhancing sales performance, customer satisfaction, and compliance across various industries including healthcare, insurance, and retail. The solution integrates seamlessly with existing contact center systems to improve agent performance and operational efficiency.
Based on content on balto.ai
zenarate.com
Palo Alto, CA
AI-powered training and development for customer service agents.
voiceflow.com
San Francisco, CA
Artificial Intelligence and Customer Experience Automation
We offer API access to our data.
8 of 8 checks passed
Label
Value
Active Dates
4.2 years — Since Oct 2020
Web Hosting
Platform
E-Mail Provider
Google GSuite
NAICS Code
541511
SIC 4 Digit Code
7371
SIC 2 Digit Code
73
Industry
1. Contact Center Technology
2. Custom Computer Programming Services
Vendor
Source
Apple
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Atlassian
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Slack
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Statuspage
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Salesforce
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ZenDesk
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Mailchimp
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